| We ensure successful and efficient use of our products by offering the services of experienced consulting and technical support teams, extensive implementation documentation, planning guides and comprehensive training classes. As a result, many customers implement the system in less than 30 days.
Consulting
By implementing Proligent, you are taking a major step in improving your processes. To help you prepare for that initiative and to guide you through other opportunities to build or revitalize your business, we offer comprehensive consulting services. Our consultants provide direct, on-site support of your needs in the application of Proligent products.
Proligent Virtual Classroom
The Proligent Virtual Classroom is a live, on-line training program designed to help customers get the most out of their Proligent system. Virtual Classroom sessions provide an easy and cost-effective way for customers to get new employees educated, learn about a new release, train end users in specific functional areas, and to receive expert answers to questions regarding their implementation context.
Training
Several in-depth educational courses are offered to ensure that you get the highest return on your investment, from implementation to everyday use of the system. Courses are offered at our corporate training facility or on-site at your location. These courses, which include hands-on training and workshops, provide an in-depth understanding of Proligent and the manufacturing environment.
Technical Support
Our technical support organization consists of certified technicians who have in-depth knowledge of the product and understanding of manufacturing environments. Access to the Proligent Customer Support web site, an immediate online service and support resource, provides customers with 24-hour access to a support knowledgebase, software updates, technical documentation, and more.
Customization Services Group
Many of our customers find that Proligent meets the majority of their needs without customization. We realize, however, that you may have unique business conditions that create the need to customize a solution. We offer complete customization services to provide the technical expertise and development resources for the customization of your system. All customizations are fully documented and conform to Proligent’s strict programming standards to assure product compatibility and seamless integration.
Documentation
An Implementation Guide, Tutorial Workbook, and User’s Manual are available in hard copy as well as electronically, in book-marked Adobe Acrobat PDF format. |
